Contact Us
Get in touch
Office & showrooms
Address
No. 77 Tiangui Road,Huadu Guangzhou,510800
Phone
0086 20 86707172
info@gzmiland.com
Frequently Asked Questions
Can you provide samples? Are they free?
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What is your Minimum Order Quantity (MOQ)?
We are happy to provide samples for quality evaluation. The samples themselves are complimentary; however, shipping costs are to be covered by the customer. The sample shipping fee can be deducted from your first formal bulk order.
Do you support OEM/ODM customization? What is the process?
Absolutely. We are a professional OEM/ODM partner. The standard process is:
1) Requirement Discussion
2) Design/Specification Finalization
3) Sample Confirmation
4) Quotation & Production. Our professional design team is ready to help bring your ideas to life.
What payment methods do you accept?
We accept various secure payment methods, including Telegraphic Transfer (T/T), Letter of Credit (L/C), and PayPal/Alipay (suitable for small deposits). Our standard terms are a 30% deposit to confirm the order, with the balance paid before shipment.
What is your production lead time and delivery schedule?
For standard items, lead time is typically [e.g., 15-20 working days] after order confirmation. Customized orders may require [e.g., 25-35 working days], depending on complexity. We will provide a detailed production schedule for each order and keep you updated on the progress.
What if we receive products with quality issues?
All our products are covered by a quality guarantee. If you confirm any quality issues upon receipt, please take photos and contact your dedicated account manager immediately. We will promptly arrange for a replacement, compensation, or refund based on the situation to protect your interests.
How can I get your latest product catalog and price list?
Simply click the [Contact Us] button on this page and fill in your basic information (especially your company name and target market). Our sales team will promptly email you our latest product catalog and a competitive wholesale price list.
How do you ensure product quality?
We implement a full-process quality control system, from raw material inspection to final pre-shipment checks. Our products undergo rigorous testing and hold international certifications like SGS and OEKO-TEX. We are proud of our quality and can provide relevant test reports upon request.